At Vinotinto Agencia, we are committed to protecting the privacy of our customers and online users. This privacy policy explains how we collect, use and protect the personal information you provide to us when using our services.
Collection of personal information
You can visit our website without providing any personal information. However, in order to that VINOTINTO AGENCIA provides you with certain web-based services or allows you to access certain sections of our website, we require you to provide certain personal information in connection with the type of interaction or service. For example, we may collect your personal information directly from you when you register a product, submit an inquiry, purchase an item, apply for a job, participate in a survey, conduct business dealings with us. We may also collect your personal information from other parties, such as our service providers, contractors, processors and others.
We collect personal information from our customers and users in the following ways:
When you create an account on our website or make an online purchase, we collect information such as your name, email address, shipping and billing address, phone number and payment information.
When you browse our website, we collect information about your use, such as your IP address, browsing history, location and other statistical data.
When you communicate with us via email, live chat or social media, we may collect personal information that you provide to us in those communications.
Your enrollment in any of our master programs, such as the newsletter, signing up for emails, participating in a survey or other similar services we offer;Your online or offline interactions with us, such as your «likes» and comments through social networking sites, interactions with our call centers.
Use of personal information
We use the personal information we collect for the following purposes:
To administer and support your interactions with us, such as answering your questions about our products or services, processing orders or returns, enrolling you in programs at your request, or similar activities that are responsive to your request or related to our business activities;
Process your orders and ship the products you have purchased.
Communicate with you about your order, answer your questions and provide you with customer service.
To improve our website and personalize your shopping experience.
To provide you with information about our products, promotions and special offers, provided that you have consented to receive such information.
Comply with our legal obligations and protect our rights and the rights of our customers.
To detect, investigate and prevent security incidents and other malicious, deceptive, fraudulent or illegal activities and to protect the rights and property of Vinotinto Agencia and third parties;
To debug, identify and fix bugs in our services
Protection of personal information
We are committed to protecting the personal information we collect and to taking reasonable steps to ensure its security. We use technical and organizational measures to protect your personal information against unauthorized access, loss or misuse.
Disclosure of personal information
We do not share your personal information with third parties, except in the following cases:
Our service providers, contractors and processors: We may disclose your personal information to our service providers, contractors and processors, such as those who assist us with our websites; IT security; data centers or cloud services; communications services; social networking; our partners with us for our products and services, such as vendors, distributors, service centers and telematics partners; and those who assist us with other types of services. VINOTINTO AGENCIA evaluates these service providers, contractors and processors in advance to ensure that they are capable of maintaining a similar level of data protection and requires them to sign a written agreement confirming their agreement to expressly prohibit the use of personal information for any unrelated purpose, sale or sharing of personal information.
When necessary to process your order and ship the products you have purchased, as with our shipping and payment providers.
Legal disclosures: We may disclose personal information if we believe that doing so is in compliance with, or is required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or public order requirements. We may also disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property and safety of VINOTINTO AGENCIA, our users, the public or third parties.
When we believe in good faith that the disclosure is necessary to protect our rights, your safety or the safety of others.
Sale of personal information to third parties: We do not sell your personal information to third parties.
Consent to the collection and use of personal information.
By using our website and services, you consent to the collection, use and disclosure of your personal information as described in this privacy policy. If you do not agree to this privacy policy, please do not use our website and services.
Modifications to this privacy policy
We reserve the right to modify this privacy policy at any time. If we make significant changes to this privacy policy, we will notify you by posting a notice on our website or by sending an email to the email address you provided to us. It is your responsibility to review this privacy policy periodically to be aware of any changes that have been made.
Legal basis for processing personal information: The legal basis for processing personal information varies depending on the purpose of the collection. This may include:
Consent, such as administering our services or responding to inquiries from website users;
Fulfillment of a contract, such as managing your access to your customer or supplier account, processing and tracking service requests and orders;
To comply with commercial or legal obligations, for example, where processing is required by law, such as in cases of withholding of purchase or service invoices); or
Our legitimate interests, such as improving our products, services or website; preventing misuse or fraud; protecting our website or other software or property (company Vinotinto Agencia SAS), or personalizing our communications.
Confidential personal information
Under data privacy laws, certain types of personal information are considered «sensitive» personal information or data and require additional data privacy rights and obligations. VINOTINTO AGENCIA SAS collects financial and precise geolocation information, which may be considered sensitive personal information under privacy laws. Where required by law, we will ask for your consent before processing your sensitive personal information. In addition, we will only use your sensitive personal information for limited purposes, such as to provide the services or deliver the goods or services you expected; to prevent, detect and investigate security incidents; to resist malicious, deceptive, fraudulent or illegal actions directed at the business and to prosecute those responsible for those actions; or to verify or maintain the quality or safety of our products, services or devices.
Legal, ethical and appropriate use.
By using this Site, you agree not to tamper with or interfere with the security of, or otherwise misuse, the web site or any services, system resources, accounts, servers or networks connected to or accessible through the Site or linked or associated web sites; (b) not alter or interfere with any user's enjoyment of the Site or linked or associated websites; (c) not download, post or otherwise transmit through or on this site any viruses or other harmful, disruptive or destructive files; (d) not use or attempt to use another's account, service or system without authorization from VINOTINTO AGENCIA or create or use a false identity on this Site; (e) not transmit through or on this Site spam, chain letters, junk mail or any unsolicited bulk email to persons or entities that have not agreed to be part of such mailings; (f) not disclose your user name and password to others either on or off the Site; (g) not attempt to gain unauthorized access to the Site or portions of the Site that have restricted general access; and (h) otherwise comply with all laws and requirements for use of this Web site, including those that apply to the data it contains.
Catalog information.
Catalog information is provided for the convenience of our customers and is as accurate as possible. However, the manufacturer makes no warranty, either expressed or implied, as to its accuracy or the availability of the products mentioned. All other specifications and application information are obtained from reliable information. VINOTINTO AGENCIA is not responsible for misuse.
Cookies Policy of Vinotinto Agencia
This Cookie Policy explains how Vinotinto Agencia uses cookies and similar technologies to improve the user experience on our website. By using our website, you agree to the use of cookies and other technologies in accordance with this Cookie Policy.
What are cookies?
Cookies are small text files that a website saves on your computer or mobile device when you visit the website. Cookies are used to improve the user experience, remember your preferences and allow websites to work more efficiently.
What types of cookies do we use?
We use different types of cookies on our website:
Necessary cookies: these cookies are necessary for our website to function properly. They include, for example, cookies that allow you to access secure areas of our website.
Performance cookies: These cookies allow us to collect information about how you use our website, such as the pages you visit and the errors you encounter. This information helps us to improve the performance of our website.
Functionality cookies: These cookies allow us to remember your preferences, such as your language or the region you are in. This information helps us to personalize your experience on our website.
Advertising cookies: these cookies allow us to show relevant ads to you on our website and on other websites you visit.
How do we use cookies?
We use cookies to enhance your experience on our website in the following ways:
We remember your preferences, such as your language and the region you are in.
We personalize your experience on our website.
We improve the performance of our website.
We display ads relevant to you on our website and on other websites you visit.
How can you control cookies?
You can control the use of cookies on our website by changing the settings on your web browser. Please note that disabling cookies may limit your ability to use our website.
How do we protect your personal data?
We are committed to protecting your personal data and to complying with the personal data protection laws in force in Colombia. For more information on how we use and protect your personal data, please see our Privacy Policy.
Changes in our Cookies Policy
We may update this Cookie Policy from time to time. We recommend that you check this page regularly to be aware of any changes.
If you have any questions about our Cookie Policy, please contact us via email at CONTACTO@VINOTINTOAGENCIA.COM.